Third Party Violence Toolkit
More than 3 million people working in the European commerce sector have been victims of verbal and physical attacks from customers while working in a retail or a wholesale company. The effects of these attacks can have devastating consequences for the victim because of the negative psychological impact, resulting in the diminished quality of life at both personal and professional level.
In order to sensitize and raise awareness of the public and the authorities on the extent of the problem of violence in shops, the Social Partners of the commerce sector have decided to launch a unique initiative called "STOP IT!". This project is being implemented with the financial support of the European Commission.
"STOP IT!" is a toolkit meant to directly help employees and employers to improve the safety in the workplace. It is based on best practices from across Europe on how to deal with the issue of violence from customers at the workplace.
To view or download the brochure in English, please click here. The brochure is also available in German and French. Should you wish a paper copy, please e-mail to guedes@eurocommerce.be.
